One way we’re doing it is through our patient-centered medical home program, commonly called PCMH. This somewhat funny-sounding term may be unfamiliar to you, so here is some quick background.
To earn this designation, physicians changed their processes and procedures so they could be completely focused on you, the patient. For example, physicians lead teams that coordinate your care across the entire health care spectrum, for whatever you need. Sometimes, all you need is a throat culture and some medication. Other times, you may need more – perhaps a referral to a specialist, lab tests, X-rays, nutrition counseling, etc.
The point is, with a medical home, you have a care team focused on you. They know you. They coordinate your medical records, track your progress, monitor your test results and guide you to a healthier lifestyle. They may even call just to check up on you, especially if you have a chronic condition, such as asthma or diabetes.
Your medical home also offers extended office hours and 24-hour telephone access, so you don’t have to guess whether that pain in the middle of the night requires a visit to the emergency room. That can save you valuable time and prevent co-pay expenditures.
In a nutshell, PCMH is designed around you.
Blue Cross will be designating additional PCMH physicians in July, so stay tuned.